PRIVACY POLICY

1. INTRODUCTION

Welcome to feyvoro.

The feyvoro website and related online services are operated by Wuhan Mengchuangtu Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).

We respect your privacy and aim to handle personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you:

• Visit our website;

• Browse our products;

• Place an order;

• Contact customer support;

• Submit inquiries, requests, reviews, or feedback;

• Use our online shopping features and related services.

Our website, online store, customer support, and associated features are collectively referred to as the “Services.”

We may process personal information ourselves or through service providers supporting payments, order processing, shipping, fulfillment, website hosting, analytics, advertising, fraud prevention, and customer support.

Where applicable law requires consent for a particular processing activity, we will obtain that consent.

2. PERSONAL INFORMATION WE COLLECT

We may collect personal information directly from you, automatically through your use of the Services, or through service providers involved in your transactions and interactions with us.

Information You Provide

You may provide information when you:

• Place an order;

• Contact our support team;

• Subscribe to promotional communications;

• Request a return, refund, cancellation, or order update;

• Submit reviews, comments, or feedback;

• Participate in promotions, surveys, or similar activities.

Depending on your interaction with feyvoro, this information may include:

• Your full name;

• Email address;

• Telephone number;

• Billing and shipping details;

• Order information;

• Transaction details;

• Customer support communications;

• Product preferences.

Payment Information

Payments are handled through authorized third-party payment providers.

We may receive payment confirmations and transaction-related information needed to manage your order. We generally do not store complete payment card details on our own systems.

Please do not send complete card numbers, security codes, or other sensitive payment credentials by email.

3. INFORMATION COLLECTED AUTOMATICALLY

When you access our website, we may collect technical and usage information through cookies, pixels, log files, device identifiers, and similar technologies.

This information may include:

• IP address;

• Browser type;

• Device information;

• Operating system;

• Pages visited;

• Website activity;

• Shopping interactions;

• Cart information;

• Advertising interactions.

We may use this information to maintain website functionality, improve performance, understand customer preferences, enhance the shopping experience, and measure marketing effectiveness.

4. COOKIES AND SIMILAR TECHNOLOGIES

The feyvoro website uses cookies and similar technologies to support its operation and improve your shopping experience.

These technologies may help us:

• Remember shopping cart contents;

• Enable checkout;

• Maintain website security;

• Save preferences;

• Measure website performance;

• Understand website usage;

• Assess advertising effectiveness.

You can manage cookies through your browser settings and any cookie preference controls available on the website.

Disabling certain cookies may affect shopping, checkout, or other website functions.

Where required by applicable law, we will obtain consent before using nonessential cookies or similar technologies.

5. ANALYTICS AND ADVERTISING SERVICES

We may work with third-party analytics and advertising providers to understand website activity and improve our Services.

These providers may use cookies, pixels, web beacons, device identifiers, or similar technologies.

Information collected may support:

• Website usage analysis;

• Advertising performance measurement;

• Conversion tracking;

• Marketing campaign improvement;

• Detection of suspicious or fraudulent activity.

Depending on the service, providers may process information on our behalf or according to their own privacy policies.

Applicable consent requirements and privacy choices will be handled according to the laws governing the relevant activity.

6. HOW WE USE PERSONAL INFORMATION

We may use personal information for the purposes described below.

Orders and Transactions

• Processing and confirming orders;

• Facilitating payments;

• Arranging fulfillment and delivery;

• Providing shipment and tracking updates;

• Handling returns and refunds;

• Maintaining transaction records.

Customer Support

• Responding to inquiries;

• Providing product assistance;

• Investigating order-related issues;

• Handling customer requests;

• Providing after-sales support.

Website and Service Improvements

• Maintaining and improving website features;

• Understanding customer needs;

• Improving service quality;

• Enhancing the shopping experience.

Marketing Communications

Where permitted by law, we may send product updates, special offers, promotional messages, and store news, and evaluate the performance of those communications.

Security and Business Administration

We may also use information to prevent fraud, protect our Services, maintain business records, meet legal obligations, and resolve disputes.

7. HOW WE SHARE PERSONAL INFORMATION

We may share relevant personal information when necessary to provide the Services, fulfill purchases, assist customers, or comply with legal obligations.

Recipients may include:

• Payment processors;

• Shipping carriers;

• Logistics and fulfillment partners;

• Website hosting providers;

• Analytics providers;

• Advertising partners;

• Customer support providers;

• Fraud prevention services.

We limit information shared to what is reasonably needed for the relevant purpose, subject to applicable law.

We may also disclose information when necessary to respond to a lawful request, protect legal rights, investigate fraud, or address security concerns.

8. EMAIL COMMUNICATIONS

Where permitted by applicable law, we may send promotional emails about products, offers, promotions, and store updates.

You can unsubscribe by following the instructions included in those emails. You may also contact service@feyvoro.com to request removal from marketing communications.

Unsubscribing from promotional emails does not stop essential messages relating to:

• Order confirmations;

• Payments;

• Shipping;

• Refunds;

• Customer support requests.

9. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to information we hold about you;

• Correct inaccurate or incomplete information;

• Request deletion;

• Restrict or object to certain processing;

• Withdraw consent where processing relies on consent;

• Manage marketing or advertising preferences.

To submit a privacy-related request, email service@feyvoro.com.

We may request information reasonably necessary to verify your identity and protect against unauthorized requests.

We will review and respond within the timeframes required by applicable law. Certain requests may be subject to legal exceptions, including requirements to retain transaction and business records.

10. CHILDREN’S PRIVACY

Our Services are not intended for children who cannot lawfully provide the consent required for the relevant online services.

We do not knowingly collect children’s personal information in violation of applicable privacy requirements.

If you believe a child has provided personal information without the required authorization, please contact service@feyvoro.com.

We will review the matter and take appropriate action, including deleting information where required.

11. INFORMATION SECURITY

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against:

• Unauthorized access;

• Improper use;

• Loss;

• Unauthorized disclosure;

• Alteration;

• Destruction.

However, no internet transmission method or electronic storage system can guarantee complete security.

Please protect your account credentials, where applicable, and avoid sending sensitive payment information through unsecured communications.

12. INTERNATIONAL DATA PROCESSING

The feyvoro website is operated by Wuhan Mengchuangtu Technology Co., Ltd., based in China.

We may work with service providers in other countries or regions. Your personal information may therefore be transferred to, stored in, or processed in China and other locations outside your place of residence.

Privacy laws in those locations may differ from the laws where you live.

Where required by applicable law, we will use appropriate safeguards or legally permitted transfer arrangements to protect personal information.

13. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy and meet applicable requirements.

Retention may be necessary for:

• Completing transactions;

• Providing customer and after-sales support;

• Maintaining business records;

• Meeting legal and regulatory obligations;

• Preventing fraud;

• Resolving disputes.

When information is no longer needed, we will delete, anonymize, or securely dispose of it as appropriate and in accordance with applicable requirements.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our operations, Services, technology, privacy practices, or legal requirements.

The updated version will be published on this page. Where required by law, we will provide additional notice or obtain consent before changes take effect.

We encourage you to review this policy periodically. An update does not replace any consent required by applicable law.

15. CONTACT US

For questions or requests concerning this Privacy Policy, our handling of personal information, or your privacy rights, please contact us.

Brand:
feyvoro

Legal Company Name:
Wuhan Mengchuangtu Technology Co., Ltd.

Business Address:
A101-118, Building C1
R&D Buildings, Zones B, C and D
Wuhan National Bioindustry Base
No. 666 Gaoxin Avenue
East Lake High-Tech Development Zone
Wuhan, Hubei, China

Customer Support Email:
service@feyvoro.com

Business Phone:
18707199938

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

feyvoro is owned and operated by Wuhan Mengchuangtu Technology Co., Ltd.