SHIPPING POLICY

At feyvoro, we aim to provide straightforward information about order preparation, shipping charges, delivery estimates, and tracking.

This policy explains how orders are fulfilled and how to contact us if you need assistance with delivery.

Please review the details below before placing your order.

1. ORDER PROCESSING TIME

Orders are generally processed within 5 business days after payment is confirmed.

Business days exclude Saturdays, Sundays, and public holidays. Orders placed on weekends or holidays will normally begin processing on the next business day.

Processing time covers preparing your items and arranging shipment. It is separate from the delivery timeframe.

After dispatch, we will send a shipping confirmation email containing available tracking details.

2. ESTIMATED DELIVERY TIME

Delivery generally takes 10–20 business days after dispatch.

This estimate begins when your order is shipped and does not include the processing period.

Actual delivery times may vary depending on:

• The shipping method selected;

• The delivery destination;

• Carrier availability and capacity;

• Customs clearance or inspections;

• Weather conditions;

• Public holidays;

• Seasonal shipping demand;

• Local delivery conditions;

• Transportation disruptions.

Delivery estimates are provided as guidance and are not guaranteed arrival dates.

Any separate delivery estimate for a particular shipping service will be displayed at checkout where available.

3. U.S. SHIPPING OPTIONS

We currently ship to eligible addresses within the United States.

Available shipping options include:

Shipping Method	Order Subtotal	Shipping Fee
Standard U.S. Shipping	Below $39.00 USD	$3.99 USD
Free Standard Shipping	$39.00 USD or more	Free
Fast U.S. Shipping	Where available at checkout	$6.99 USD

Free shipping applies to the standard service. If you choose Fast U.S. Shipping, the applicable charge displayed at checkout will apply.

Available shipping methods and final charges will be shown before you complete payment.

4. SHIPPING DESTINATIONS

Delivery is currently available to eligible U.S. addresses.

Certain locations may fall outside our logistics providers’ service coverage, including remote areas, restricted destinations, or addresses that cannot be serviced.

If we cannot arrange delivery to the address provided, our support team will contact you to discuss available options. These may include:

• Correcting the shipping information;

• Arranging an alternative delivery address;

• Adjusting the affected order with your agreement;

• Canceling the affected order where necessary.

If an affected order is canceled after payment has been collected, the applicable amount will normally be refunded to the original payment method.

For questions about shipping availability, email service@feyvoro.com.

5. ORDER FULFILLMENT

Orders are normally prepared and shipped on business days.

Depending on product availability, inventory location, the delivery destination, and fulfillment arrangements, orders may be shipped from our own facilities or those of trusted fulfillment partners.

An order containing multiple products may be divided into separate packages. Where available, tracking information will be provided for each shipment.

6. SHIPPING ORIGIN

The location from which an order is shipped may differ from our registered business address.

Fulfillment locations depend on inventory availability, the delivery destination, and operational requirements. Delivery to a U.S. address does not necessarily mean that an order ships from a U.S. warehouse.

The shipping charges, delivery estimates, and terms presented for your order apply to the fulfillment arrangement used.

7. ORDER TRACKING

After your order has been dispatched, available tracking information will normally be sent to the email address provided at checkout.

You can use those details through the relevant carrier or tracking service to follow your package.

Please allow time for tracking activity to appear in the carrier’s system after shipment confirmation.

If tracking has not updated for an extended period, contact service@feyvoro.com with:

• Your order number;

• Your tracking number, if available;

• Relevant delivery details;

• A brief description of your concern.

8. SHIPPING ADDRESS CHANGES

Please contact us as soon as possible if you need to update your shipping address.

Address changes are generally possible only before fulfillment or shipment preparation begins. Once a parcel has been dispatched, we may be unable to change its destination.

To request an address correction, email service@feyvoro.com and include:

• Your order number;

• The original shipping address;

• The complete corrected shipping address.

We will make reasonable efforts to assist, but changes cannot be guaranteed once shipment preparation has started.

9. SHIPPING AND BILLING INFORMATION

Your shipping address may differ from your billing address.

Before completing checkout, please check that your delivery details are accurate and complete, including any apartment, suite, or unit number.

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or additional processing requirements.

If you notice an error after ordering, contact our support team promptly.

10. DELAYED OR MISSING PACKAGES

If your order has not arrived within the estimated delivery period, first check the latest tracking information and any carrier notices.

If the package remains delayed, appears to be missing, or has not received tracking updates for an extended period, email service@feyvoro.com.

Please provide:

• Your order number;

• Tracking information, if available;

• Your delivery details;

• A description of the issue.

Our support team will review the available information, work with the relevant logistics provider where appropriate, and assist with the next steps.

If tracking shows “Delivered” but you have not received the parcel, please contact us so we can investigate. A delivered tracking status does not automatically prevent us from reviewing your report.

11. MULTIPLE SHIPMENTS

Some orders may arrive in more than one package.

When an order is split:

• Packages may arrive on different dates;

• Each shipment may have a separate tracking number;

• Delivery of one package may not mean that the entire order has arrived.

If you believe an item is missing, contact service@feyvoro.com with your order number and details of the products received.

12. 180-DAY RETURN WINDOW

You may request a return for an eligible product within 180 calendar days from the delivery date, subject to our Return & Refund Policy.

The 180-day period describes the return request window. It does not mean that every return includes free return shipping.

Customers are generally responsible for return shipping when returning an item for personal preference or an ordering mistake unrelated to a product defect or fulfillment error.

If an item arrives damaged, defective, incorrect, missing essential components, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you for that issue.

Please review our Return & Refund Policy for complete eligibility requirements, return instructions, and refund processing details.

Contact us before sending a return. Our registered business address is not a designated return address unless our support team specifically instructs you to use it.

13. SHIPPING CHARGES AT CHECKOUT

Your selected shipping method and final shipping charge will be displayed before payment is completed.

Current options for eligible U.S. orders include:

• Standard U.S. Shipping: $3.99 USD for orders below $39.00 USD;

• Free Standard Shipping: Available on eligible orders of $39.00 USD or more;

• Fast U.S. Shipping: $6.99 USD where available.

Applicable shipping promotions or discounts will be reflected at checkout.

14. CONTACT INFORMATION

For assistance with shipping options, order processing, tracking, address corrections, delivery delays, or other shipping-related questions, please contact us.

Brand:
feyvoro

Legal Company Name:
Wuhan Mengchuangtu Technology Co., Ltd.

Business Address:
A101-118, Building C1
R&D Buildings, Zones B, C and D
Wuhan National Bioindustry Base
No. 666 Gaoxin Avenue
East Lake High-Tech Development Zone
Wuhan, Hubei, China

Customer Support Email:
service@feyvoro.com

Business Phone:
18707199938

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

feyvoro is owned and operated by Wuhan Mengchuangtu Technology Co., Ltd.