Return Policy
RETURN & REFUND POLICY
At feyvoro, we aim to provide a straightforward process for returns, refunds, cancellations, and product-related assistance.
This policy explains return eligibility, how to submit a request, responsibility for return shipping, and refund processing.
Please review the following information before requesting a return or refund.
1. 180-DAY RETURN WINDOW
You may request a return for an eligible product within 180 calendar days from the delivery date, subject to the conditions in this policy.
For a standard return, the item should generally:
-
Be covered by a request submitted within the 180-day return window;
-
Remain unused and in its original or substantially similar condition;
-
Include original packaging where applicable;
-
Be accompanied by valid proof of purchase, such as an order number or purchase confirmation;
-
Meet any additional return conditions clearly disclosed on the product page before purchase.
Items that do not meet these conditions may not qualify for a standard return unless applicable law requires otherwise.
These conditions do not prevent you from reporting a product that arrived damaged, defective, incorrect, incomplete, or materially different from its description.
The 180-day return window does not mean that every return includes free return shipping. Responsibility for return shipping depends on the reason for the return.
2. HOW TO REQUEST A RETURN
Please contact our customer support team before sending any product back.
Customer Support Email:
service@feyvoro.com
Business Phone:
18707199938
Please provide:
-
Your order number;
-
Details of the item you wish to return;
-
Your reason for requesting the return;
-
Relevant photos or videos, especially when reporting damage, defects, incorrect items, or material differences from the product description.
We will review your request and provide return instructions if approved.
Please wait for return authorization before shipping an item back.
3. RETURN ADDRESS
Do not send returns to our registered business address, a supplier, or a manufacturer unless our support team specifically instructs you to do so.
Once your return is approved, we will provide the appropriate return address and instructions.
Returns sent without authorization or to an incorrect location may cause delays or prevent us from locating and processing the returned items.
4. RETURN SHIPPING COSTS
Returns for Personal Preference
Customers are generally responsible for return shipping costs when the reason for returning an item is:
-
A change of mind;
-
No longer needing the product;
-
Ordering the wrong item;
-
Selecting an incorrect size, quantity, or variation;
-
Another reason unrelated to a product defect or fulfillment error.
Damaged, Defective, Incorrect, or Materially Different Products
If an item arrives damaged, defective, incorrect, missing essential components, or materially different from its description, feyvoro will provide an appropriate replacement, refund, or return solution at no additional cost to you for that issue.
Where a return is required for a qualifying issue, we will cover the related return shipping expenses and explain the arrangements before you ship the item.
We do not charge restocking fees for eligible returns.
5. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If there is a problem with your order, contact service@feyvoro.com as soon as reasonably possible.
Include:
-
Your order number;
-
A description of the issue;
-
Photos or videos showing the problem, where applicable;
-
Photos of the packaging if the shipment arrived damaged.
After reviewing your report, we will discuss an appropriate resolution. Depending on the circumstances, this may include a replacement, refund, authorized return, or another suitable solution.
Please contact us before arranging return shipping.
6. REFUND PROCESSING
After an approved return has been received and inspected, we will notify you of the refund decision.
Approved refunds are generally issued to the original payment method within 5–10 business days after receipt and inspection of the returned product.
Your bank, card issuer, or payment provider may require additional time before the credit appears in your account.
7. REFUNDS NOT RECEIVED
If we have confirmed that your refund was issued but it has not appeared:
-
Check the payment account used for your purchase.
-
Contact your card issuer or payment provider.
-
Ask your bank whether additional processing time applies.
If you still cannot locate the refund, email service@feyvoro.com with your order number so we can assist.
8. ORDER CANCELLATIONS
Please submit cancellation requests as soon as possible after placing your order.
Cancellation requests may generally be accepted before fulfillment begins. Once fulfillment is underway, cancellation may no longer be possible.
To request cancellation, email service@feyvoro.com with:
-
Your order number;
-
Relevant order details;
-
A clear request to cancel.
We will review the order status and confirm whether cancellation is available.
If an eligible cancellation is approved before shipment, the applicable payment will normally be refunded to the original payment method.
Once an order has been dispatched, it cannot be canceled. After delivery, you may request an eligible return under this policy.
9. RETURNS THAT MAY NOT QUALIFY
A standard return may be declined if:
-
The request is submitted after the 180-day return period;
-
The product has been modified, misused, or damaged after delivery;
-
The item does not meet the applicable return conditions;
-
The purchase cannot be verified using the information provided.
Items returned without authorization or shipped to an incorrect address may require additional investigation. Processing may not be possible if we cannot locate or verify the return.
These conditions do not remove rights relating to items that arrived damaged, defective, incorrect, or materially different from their description, or other rights protected by applicable law.
10. REFUND METHOD
Approved refunds are normally returned to the payment method used for the original purchase.
Refunds will generally not be transferred to a different credit card, bank account, digital wallet, or payment account unless required by applicable law or otherwise agreed.
11. EXCHANGES AND REPLACEMENTS
For products that arrive damaged, defective, incorrect, or materially different from their description, we may offer a replacement as an appropriate resolution.
Available options depend on:
-
Product availability;
-
The nature of the issue;
-
The information provided;
-
The circumstances of the request.
We will discuss the available resolution with you. A replacement does not override any refund entitlement required by applicable law.
Please contact service@feyvoro.com before returning an item or requesting an exchange.
12. RETURN AUTHORIZATION
Please obtain approval from our customer support team before shipping a return.
After approval, we will provide:
-
The correct return address;
-
Packing and shipping instructions;
-
Any reference information needed to identify your return.
Keep your return receipt and tracking information until the return and any applicable refund have been completed.
13. CONSUMER RIGHTS
Nothing in this policy excludes or limits consumer rights or remedies that cannot legally be excluded or restricted.
Where mandatory requirements applicable to your purchase provide additional protections, those requirements take precedence.
14. CONTACT INFORMATION
For questions about returns, refunds, cancellations, damaged products, defective items, or other after-sales matters, please contact us.
Brand:
feyvoro
Legal Company Name:
Wuhan Mengchuangtu Technology Co., Ltd.
Business Address:
A101-118, Building C1
R&D Buildings, Zones B, C and D
Wuhan National Bioindustry Base
No. 666 Gaoxin Avenue
East Lake High-Tech Development Zone
Wuhan, Hubei, China
Customer Support Email:
service@feyvoro.com
Business Phone:
18707199938
Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)
feyvoro is owned and operated by Wuhan Mengchuangtu Technology Co., Ltd.