Terms of Service

TERMS OF SERVICE

OVERVIEW

The feyvoro website and related online services are owned and operated by Wuhan Mengchuangtu Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).

References to “feyvoro” mean the brand operated by the Company. Through this website, we provide product information, online shopping tools, purchasing functions, and related features and services (collectively, the “Services”).

Your use of the Services is subject to these Terms of Service (“Terms”), together with the applicable policies and notices published on the website.

By accessing the website, browsing products, placing an order, or using the Services, you acknowledge these Terms and agree to them to the extent permitted by applicable law.

These Terms apply to visitors, customers, and other users. Please read them carefully before using the website.

If you do not agree with these Terms, please discontinue use of the Services and do not place an order.

New products, tools, features, and services introduced through the website are also subject to these Terms and any additional conditions disclosed for them.

We may update these Terms as explained in Section 20.

Our online store is supported by Shopify Inc., which provides the e-commerce platform used to offer our products and Services online.

WEBSITE OPERATOR INFORMATION

Brand:
feyvoro

Legal Company Name:
Wuhan Mengchuangtu Technology Co., Ltd.

Business Address:
A101-118, Building C1
R&D Buildings, Zones B, C and D
Wuhan National Bioindustry Base
No. 666 Gaoxin Avenue
East Lake High-Tech Development Zone
Wuhan, Hubei, China

Customer Support Email:
service@feyvoro.com

Business Phone:
18707199938

Transactions completed through this website form part of the business operations of Wuhan Mengchuangtu Technology Co., Ltd.

SECTION 1 – ONLINE STORE TERMS

To place an order, you must have the legal age and capacity required to enter into a binding agreement under the laws applicable to you.

If you allow a minor dependent to use the website, you are responsible for that activity where required by applicable law.

You agree to use the website, products, and Services only for lawful purposes and in accordance with these Terms.

You must not upload, transmit, distribute, or introduce viruses, malware, worms, malicious scripts, harmful code, or other materials intended to damage or disrupt the website, its systems, the Services, or other users.

A serious violation may result in restriction, suspension, or termination of access where permitted by law.

SECTION 2 – GENERAL CONDITIONS

We may refuse, restrict, suspend, or terminate access to all or part of the Services when reasonably necessary to address unlawful conduct, security risks, misuse, or serious breaches of these Terms, and where permitted by applicable law.

Information transmitted through the website may pass through different networks and undergo technical adjustments needed to meet connection requirements.

Payment information and sensitive transaction details are processed through authorized payment providers and their applicable security systems.

Except where permitted by law or authorized by us in writing, you may not copy, reproduce, distribute, resell, license, or commercially exploit our Services, website content, product information, or website functionality.

You must not attempt to gain unauthorized access to:

  • Customer accounts;

  • Website systems;

  • Databases;

  • Servers;

  • Networks;

  • Related infrastructure.

Information obtained through the website must not be used for spam, fraud, unauthorized advertising, or unlawful commercial activities.

Section headings are provided for convenience and do not change the meaning of these Terms.

SECTION 3 – WEBSITE INFORMATION

We make reasonable efforts to keep website information accurate, complete, and current. However, occasional errors, omissions, or outdated information may occur.

Website content is provided for general information and shopping purposes.

Before completing a purchase, please review:

  • Product descriptions and specifications;

  • Prices;

  • Shipping information;

  • Return and refund conditions;

  • Payment details;

  • Your checkout summary.

We may correct, update, modify, or remove content when reasonably necessary.

Nothing in this section excuses materially misleading product information or limits rights relating to information on which you are legally entitled to rely.

SECTION 4 – CHANGES TO SERVICES AND PRICES

Product prices, availability, promotions, discounts, and website features may change from time to time.

Where reasonably necessary and permitted by law, we may update, suspend, replace, or discontinue parts of the Services.

Changes generally apply prospectively and do not remove rights relating to an existing purchase.

If a pricing, technical, or product information error affects an order, we may correct the error and contact you about the available options. We will not charge an increased price without your agreement.

Any cancellation and related refund will be handled according to our Terms of Purchase and applicable policies.

SECTION 5 – PRODUCTS AND SERVICES

Some products may be available exclusively online or offered in limited quantities.

We aim to display product images, descriptions, colors, dimensions, and specifications accurately.

Minor differences may arise from:

  • Screen or device settings;

  • Lighting and photography;

  • Production batches;

  • Packaging updates;

  • Normal manufacturing variations.

These differences do not excuse a product that is defective, incorrect, or materially different from its description.

Please review the available product information before ordering. Eligible returns and refunds are handled under our Return & Refund Policy.

SECTION 6 – BILLING, ACCOUNT AND ORDER INFORMATION

You agree to provide accurate, complete, and current information when placing an order or maintaining an account, where available.

This includes your email address, billing details, shipping address, and contact information.

If you create an account, please protect your login credentials and notify us if you suspect unauthorized activity.

We may review, decline, restrict, or cancel an order when reasonably necessary because of:

  • Incorrect or incomplete information;

  • Payment authorization issues;

  • Suspected fraud;

  • Technical errors;

  • Pricing mistakes;

  • Delivery restrictions.

If an order requires a change or cancellation, we may contact you using the details provided at checkout.

If we cancel an order after collecting payment, the applicable amount will normally be refunded to the original payment method.

SECTION 7 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, applications, platforms, or services supplied by third parties.

Those services may have their own terms, privacy policies, security practices, and usage conditions. Please review them before using the relevant service.

We do not control every aspect of an independent third-party service and cannot guarantee its uninterrupted availability or performance.

This section does not limit responsibilities that applicable law places on us for services provided on our behalf.

SECTION 8 – THIRD-PARTY LINKS

The website may contain links to external websites, platforms, or services for convenience and reference.

A link does not, by itself, mean that we endorse the third party or its content, products, or services.

External websites operate under their own terms and privacy policies. Please review those policies before providing information or completing a transaction.

To the extent permitted by law, we are not responsible for independent third-party content or losses arising from those third parties’ activities. This does not exclude responsibility that cannot legally be excluded.

SECTION 9 – USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, feedback, comments, suggestions, photographs, or other content, you confirm that you have the rights and permissions needed to provide those materials.

Submitted content must not:

  • Infringe intellectual property or other third-party rights;

  • Contain unlawful, misleading, or knowingly false information;

  • Include malicious software or harmful materials;

  • Impersonate another person or misrepresent your identity;

  • Violate applicable laws or regulations.

We may use feedback for legitimate purposes, including improving products, customer support, website functions, and the shopping experience.

Where you submit content for public display, such as a product review, you permit us to display and technically format that content for its intended purpose, subject to applicable law and our Privacy Policy.

We may remove or decline content that violates these Terms or applicable law. We do not remove reviews solely because they express a negative opinion.

SECTION 10 – PERSONAL INFORMATION

Our collection, use, storage, and processing of personal information are described in our Privacy Policy.

Please review that policy for details about:

  • Information collected;

  • How information is used;

  • Cookies and similar technologies;

  • Service providers and information sharing;

  • Marketing communications;

  • Data retention;

  • Available privacy rights.

We use reasonable measures to protect personal information and process it for purposes described in our Privacy Policy, including order fulfillment, customer support, returns, refunds, website improvement, and business operations.

Where consent is required by law, we will obtain it. Use of the website does not replace any consent required for a particular processing activity.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Website information may occasionally contain errors or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We may correct errors and update the relevant information.

If an error affects an order already placed, we will address it reasonably and according to our Terms of Purchase and applicable law. Where appropriate, we will contact you to explain the available options.

If we cancel an affected order after payment has been collected, the applicable amount will normally be refunded to the original payment method.

SECTION 12 – PROHIBITED USES

You must not use the website, products, or Services to:

  • Engage in unlawful or fraudulent activities;

  • Violate applicable laws or regulations;

  • Infringe intellectual property or other rights;

  • Upload malicious code or harmful materials;

  • Collect personal information without authorization;

  • Send spam or unauthorized advertising;

  • Disrupt website security, functionality, or operation;

  • Misuse purchasing tools, products, or other website features.

You must not attempt to bypass security measures, gain unauthorized system access, interfere with other users, or commercially exploit website content without authorization.

We may restrict, suspend, or terminate access in response to prohibited activities or serious breaches where reasonably necessary and permitted by law.

SECTION 13 – WEBSITE AVAILABILITY AND WARRANTIES

We make reasonable efforts to maintain the website, Services, and product information.

However, except where required by law, we cannot guarantee that:

  • Website access will always be uninterrupted;

  • Every feature will operate without delay;

  • The Services will be entirely free from technical errors;

  • All information will remain continuously current;

  • Every product will always be available.

Temporary interruptions may occur because of maintenance, updates, network problems, or other operational circumstances.

Nothing in this section removes product warranties, purchase obligations, refund rights, or other protections required by applicable law.

SECTION 14 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, feyvoro and Wuhan Mengchuangtu Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from website interruptions, inability to access the Services, independent third-party services, or product availability issues where such limitations are legally permitted.

This section does not exclude liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded.

Mandatory consumer rights and remedies relating to purchased products remain unaffected.

SECTION 15 – INDEMNIFICATION

To the extent permitted by applicable law, you are responsible for third-party claims and reasonable losses or expenses directly resulting from:

  • Your unlawful use of the Services;

  • Your material breach of these Terms;

  • Your infringement of another person’s rights;

  • Your unlawful misuse of products or website functions.

This responsibility applies only to the extent the claim or loss is attributable to your conduct. It does not require you to cover losses caused by our own breach, negligence, or unlawful actions.

Where indemnification is sought, we will provide reasonable notice and an opportunity to cooperate in the defense. Control of any defense or settlement remains subject to applicable law.

SECTION 16 – SEVERABILITY

If a provision of these Terms is found to be unlawful, invalid, or unenforceable, it will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

SECTION 17 – TERMINATION

You may stop using the website and Services at any time.

We may restrict, suspend, or terminate access when reasonably necessary to address fraud, unlawful activity, security risks, serious breaches, or misuse of the Services.

Termination does not remove rights or obligations that arose beforehand, including those relating to existing orders, payments, returns, refunds, or mandatory consumer protections.

Provisions intended by their nature to continue after termination will remain applicable to the extent permitted by law.

SECTION 18 – ENTIRE AGREEMENT

These Terms, together with applicable policies and notices published on the website, govern your use of the Services.

Related policies include:

  • Terms of Purchase;

  • Privacy Policy;

  • Shipping Policy;

  • Return & Refund Policy;

  • Additional conditions disclosed for a particular service or promotion.

Purchase-specific matters are addressed in the Terms of Purchase and relevant shipping, return, or refund policies. Personal information is handled as described in the Privacy Policy.

Nothing in these documents overrides mandatory legal requirements.

SECTION 19 – CONSUMER RIGHTS

Nothing in these Terms removes, overrides, or improperly restricts consumer rights or protections that cannot legally be excluded or limited.

If a provision conflicts with a mandatory legal requirement applicable to you, that requirement takes precedence to the extent of the conflict.

SECTION 20 – CHANGES TO THESE TERMS

We may update these Terms to reflect changes in products, Services, business operations, technology, customer support practices, or legal requirements.

The current version will be published on this page. Where required by law, we will provide additional notice or obtain consent before a change takes effect.

Continued use of the Services after updated Terms become effective constitutes acceptance only to the extent permitted by applicable law.

Changes do not retroactively alter completed purchases. The terms in effect when an order was placed will generally govern that purchase unless applicable law requires otherwise.

SECTION 21 – CONTACT INFORMATION

For questions about these Terms or assistance with products, orders, payments, shipping, returns, refunds, or the Services, please contact us.

Brand:
feyvoro

Legal Company Name:
Wuhan Mengchuangtu Technology Co., Ltd.

Business Address:
A101-118, Building C1
R&D Buildings, Zones B, C and D
Wuhan National Bioindustry Base
No. 666 Gaoxin Avenue
East Lake High-Tech Development Zone
Wuhan, Hubei, China

Customer Support Email:
service@feyvoro.com

Business Phone:
18707199938

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

feyvoro is owned and operated by Wuhan Mengchuangtu Technology Co., Ltd.