TERMS OF PURCHASE

These Terms of Purchase (“Terms”) govern orders and purchases made through the feyvoro online store (the “Website” or “Site”).

The Website operates under the feyvoro brand and is owned and operated by Wuhan Mengchuangtu Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).

Purchases are also subject to our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other applicable conditions disclosed on the Website.

Please read these Terms before placing an order. By submitting an order or completing a purchase, you acknowledge that you have read and agree to these Terms.

WEBSITE OPERATOR INFORMATION

Brand:
feyvoro

Legal Company Name:
Wuhan Mengchuangtu Technology Co., Ltd.

Business Address:
A101-118, Building C1
R&D Buildings, Zones B, C and D
Wuhan National Bioindustry Base
No. 666 Gaoxin Avenue
East Lake High-Tech Development Zone
Wuhan, Hubei, China

Customer Support Email:
service@feyvoro.com

Business Phone:
18707199938

Transactions completed through this Website form part of the business operations of Wuhan Mengchuangtu Technology Co., Ltd.

SECTION 1 – GENERAL PURCHASE CONDITIONS

By purchasing from feyvoro, you confirm that:

• You have the legal age and capacity required to enter into a binding agreement;

• You have the authority to complete the purchase;

• Your purchase, receipt, possession, and use of the products comply with applicable laws and regulations.

You agree to use the Website and purchase products only for lawful purposes and in accordance with these Terms.

Please review any restrictions relevant to purchasing, importing, receiving, or using the products in your location. This does not reduce our responsibilities under applicable law.

Where permitted by law and as described in our Privacy Policy, we may retain customer support communications for customer assistance, order management, security verification, service improvement, dispute resolution, and business recordkeeping.

SECTION 2 – PRIVACY AND PERSONAL INFORMATION

Our Privacy Policy explains how we collect, use, store, protect, and share personal information.

Depending on your interaction with the Website, we may collect:

• Your name;

• Email address;

• Telephone number;

• Billing and shipping details;

• Order information;

• Transaction-related information;

• Customer support communications;

• Website and device usage information.

Personal information is handled according to our Privacy Policy and applicable requirements.

We may update that policy to reflect changes in our operations, services, technology, or legal obligations. The current version is available on the Website.

SECTION 3 – ORDER REVIEW AND ACCEPTANCE

Submitting an order does not automatically confirm acceptance or mean that fulfillment has started. An order confirmation email normally acknowledges receipt of your order.

Before processing, we may review an order and reasonably delay, decline, restrict, or cancel it because of:

• Product availability issues;

• Incorrect or incomplete order details;

• Payment authorization problems;

• Suspected fraud or unauthorized transactions;

• Pricing or technical errors;

• Delivery restrictions;

• Applicable legal requirements.

We may request additional information reasonably needed to verify billing details, the shipping address, payment authorization, or the order itself.

If we cancel an order after collecting payment, the applicable amount will normally be refunded to the original payment method.

We may correct errors in product descriptions, prices, specifications, promotions, availability, or other Website information.

If a significant error affects an order already submitted, we will make reasonable efforts to contact you and explain the available options.

SECTION 4 – PRODUCT INFORMATION AND DESCRIPTIONS

We make reasonable efforts to keep product descriptions, photographs, specifications, prices, and feature information accurate and current.

Minor differences may arise from:

• Screen or device settings;

• Lighting and photography;

• Production batches;

• Packaging updates;

• Normal manufacturing variations.

These differences do not excuse a product that is defective, incorrect, or materially different from its description.

Please review the available product information before ordering.

If an item you receive materially differs from its description, contact service@feyvoro.com. Eligible requests will be handled under our Return & Refund Policy.

SECTION 5 – PRICING AND PROMOTIONS

We aim to display accurate prices. However, technical problems, system errors, typing mistakes, or incorrect data may occasionally affect pricing.

Where permitted by law, we may correct an error, contact you to confirm whether you wish to proceed at the correct price, or cancel the affected order and refund the applicable payment.

We will not charge an increased price without your agreement.

Prices may change from time to time. A later price change does not alter the price of an accepted order, except where correction of an error is legally permitted.

Promotions, discounts, and coupon codes may have additional conditions, including:

• Expiration dates;

• Minimum purchase amounts;

• Eligible products;

• Usage limits;

• Other stated restrictions.

Please check that any discount appears before completing payment.

The price shown at checkout and recorded in your order details will generally apply, subject to correction of obvious errors where permitted by law.

SECTION 6 – PRODUCT AVAILABILITY

Stock availability may change. An item shown as available when you order may become unavailable before fulfillment is completed.

If this occurs, we may:

• Contact you about the situation;

• Remove the unavailable item;

• Offer an alternative for your approval;

• Cancel the affected portion of the order;

• Issue an applicable refund.

We will not substitute a different product without your agreement.

Processing and delivery may be affected by inventory availability, fulfillment arrangements, the destination, logistics, customs procedures, or other operational circumstances.

Please review our Shipping Policy for further information.

SECTION 7 – SHIPPING AND DELIVERY

Orders are processed and delivered according to our Shipping Policy.

We currently ship to eligible addresses within the United States.

Processing Time

Orders are generally processed within 5 business days after payment is confirmed.

Business days exclude Saturdays, Sundays, and public holidays.

Estimated Delivery Time

Estimated delivery generally takes 10–20 business days after dispatch. This does not include the order processing period.

Delivery may be affected by the selected shipping method, destination, carrier availability, customs clearance, local delivery conditions, holidays, severe weather, or transportation disruptions.

Unless expressly stated otherwise, delivery estimates are not guaranteed arrival dates.

Any separate estimate for a particular shipping service will be displayed at checkout where available.

Shipping Options

Shipping Method	Order Subtotal	Shipping Fee
Standard U.S. Shipping	Below $39.00 USD	$3.99 USD
Free Standard Shipping	$39.00 USD or more	Free
Fast U.S. Shipping	Where available at checkout	$6.99 USD

Free shipping applies to the standard service. Fast U.S. Shipping incurs the applicable charge displayed at checkout.

Fulfillment and Tracking

Orders may ship from our own facilities or trusted fulfillment partners, depending on inventory and the delivery destination. The fulfillment location may differ from our registered business address.

Delivery to a U.S. address does not necessarily mean that an order ships from a U.S. warehouse.

Items from the same order may ship separately, arrive on different dates, or have separate tracking numbers.

Available tracking details will normally be sent after dispatch. Carrier systems may require additional time to display tracking activity.

If your shipment is significantly delayed, tracking remains unchanged for an extended period, or a parcel appears missing, contact service@feyvoro.com with your order number and tracking details.

If tracking shows “Delivered” but you have not received the parcel, please contact us so we can investigate.

SECTION 8 – PRODUCT REQUIREMENTS AND LOCAL USE

Products are offered subject to the availability, delivery regions, and requirements disclosed on the Website.

Minor variations in appearance, packaging, labels, or specifications may result from production batches, supplier arrangements, packaging updates, manufacturing adjustments, or fulfillment requirements.

These variations must not materially alter the product ordered or remove rights available under applicable law.

Please review product descriptions, instructions, and any stated use requirements before purchasing or using an item.

SECTION 9 – WARRANTIES AND CONSUMER RIGHTS

Any specific product warranty will be described on the relevant product page, packaging, documentation, or other materials supplied with the product.

Warranties, guarantees, or service commitments offered by another seller do not automatically apply to purchases through feyvoro unless expressly stated.

Statutory warranties, guarantees, and consumer protections required by applicable law remain unaffected.

Nothing in these Terms excludes or restricts rights that cannot legally be excluded or limited.

SECTION 10 – TAXES, CUSTOMS AND OTHER CHARGES

Taxes, customs duties, and other legally required charges may depend on the delivery destination, transaction details, and applicable requirements.

Charges collected directly by us will be displayed before purchase completion where applicable.

Please review the final order summary, including applicable charges and shipping information, before submitting payment.

SECTION 11 – PAYMENT

Available payment methods are displayed at checkout.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method;

• The information supplied is accurate and complete;

• You authorize the relevant payment provider to process the transaction.

Payments may be handled by authorized third-party providers. Their terms, privacy policies, and security procedures may also apply to the payment transaction.

We may delay, decline, restrict, or cancel an order if payment cannot be authorized, payment details cannot be verified, or suspected unauthorized activity is identified.

If we cancel an order after payment has been collected, the applicable amount will normally be returned to the original payment method.

SECTION 12 – ORDER CANCELLATIONS

Please request cancellation as soon as possible after ordering.

Cancellation requests may generally be accepted before fulfillment begins. Once fulfillment is underway, cancellation may no longer be possible.

Email service@feyvoro.com with:

• Your order number;

• Relevant order details;

• A clear cancellation request.

We will check the order status and confirm whether cancellation is available.

If an eligible cancellation is approved before shipment, the applicable payment will normally be refunded to the original payment method.

Once an order has been dispatched, it cannot be canceled. After delivery, you may request an eligible return under our Return & Refund Policy.

SECTION 13 – RETURNS AND REFUNDS

Returns and refunds are handled according to our Return & Refund Policy.

Return Window and Eligibility

You may request a return for an eligible product within 180 calendar days from the delivery date.

For standard returns, products should generally:

• Be unused;

• Remain in their original or substantially similar condition;

• Include original packaging where applicable;

• Be accompanied by valid proof of purchase;

• Meet any additional return conditions clearly disclosed before purchase.

These standard requirements do not prevent you from reporting products that arrived damaged, defective, incorrect, incomplete, or materially different from their description.

Requesting a Return

Contact service@feyvoro.com before sending any product back.

Include your order number, product details, reason for return, and relevant photos or videos where needed.

After approval, we will provide the correct return address and instructions.

Do not send returns to our registered business address, a supplier, or a manufacturer unless we specifically instruct you to do so.

Return Shipping Costs

Customers generally pay return shipping for preference-based returns, including a change of mind or an incorrect selection made when ordering.

If a product arrives damaged, defective, incorrect, missing essential components, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to you for that issue.

Where a return is required for a qualifying issue, we will cover the related return shipping expenses.

We do not charge restocking fees for eligible returns.

The 180-day return window does not mean that every return includes free return shipping.

Refund Processing

After an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally issued to the original payment method within 5–10 business days after receipt and inspection of the returned product.

Your bank, card issuer, or payment provider may require additional time before the credit appears in your account.

SECTION 14 – MANDATORY CONSUMER RIGHTS

These Terms apply together with the other relevant policies published on the Website.

Nothing in these Terms excludes, waives, or improperly restricts consumer rights or protections that cannot lawfully be excluded or limited.

If a provision conflicts with a mandatory requirement applicable to your purchase, that requirement takes precedence to the extent of the conflict.

SECTION 15 – UPDATES TO THESE TERMS

We may revise these Terms to reflect changes in products, services, business operations, technology, payment arrangements, fulfillment procedures, or legal requirements.

The current version will be available on the Website.

The version in effect when you place an order will generally govern that purchase. Later changes will not retroactively alter completed purchases unless required by applicable law.

SECTION 16 – CONTACT INFORMATION

For questions about these Terms or assistance with orders, payments, shipping, cancellations, returns, or refunds, please contact us.

Brand:
feyvoro

Legal Company Name:
Wuhan Mengchuangtu Technology Co., Ltd.

Business Address:
A101-118, Building C1
R&D Buildings, Zones B, C and D
Wuhan National Bioindustry Base
No. 666 Gaoxin Avenue
East Lake High-Tech Development Zone
Wuhan, Hubei, China

Customer Support Email:
service@feyvoro.com

Business Phone:
18707199938

Customer Service Hours:
9:00 AM–6:00 PM, China Standard Time (UTC+8)

feyvoro is owned and operated by Wuhan Mengchuangtu Technology Co., Ltd.